faq

Q: How do I place an order?

A: Go ahead and select the desired product, pick and choose the various colors you’d like and get creative! Once you’ve selected the materials and style(s) you like, click ADD TO BAG. Please note some of the AMANU styles are pre-made for you, so you can simply ADD TO BAG and then VIEW BAG. You can continue shopping or VIEW BAG and then Proceed to Checkout. At checkout, you can either log-in to your AMANU account, create an account or checkout as a guest.

Q:How fast will my order be processed?

A: As you know, we value process and each piece is handcrafted based upon your customizations. We process all orders before 10AM (excluding weekends) 3-7 days (or less!) after the order is placed. Please note that we do not process, ship or deliver orders on Saturdays, Sundays or the following holidays: New Year’s Eve New Year’s Day Martin Luther King, Jr. Day President’s Day Memorial Day Independence Day Labor Day Thanksgiving Day Christmas Eve Christmas Orders placed on these days will be processed the following business day.

Q: Can I cancel or modify my order?

A: Given the nature of each shoe and the highly customized process, if you have any modification requests or need to cancel, please contact us within 5 hours of placing your order. We cannot guarantee that we will be able to cancel or modify, but we will try our absolute best to accommodate your request!

Q: I received my order and an item was damaged.

A: We understand how disappointing this can be and are happy to help resolve. Please email pictures, a brief description of the damage, the order number and your shipping information to support@amanustudio.com We will follow-up with next steps as soon as possible. AMANU will determine the best resolution. Please note that AMANU is not responsible for normal wear and tear, such as water marks, staining or dye fading.

Q: My order is a gift. How do I include a gift receipt?

A: As a default, we do not include any pricing in our packages. If you would like to include a sweet message, you can do so in the shopping cart, prior to the billing and shipping page.

Q: How is my credit card information saved?

A: We do not store any of your credit card information on our website or servers. We use one of the most reputable and secure payment processors available on the web, for processing all of our online credit card transactions. Your credit card information is saved by replacing it with an algorithmically generated number called a token.

Q: How is my gift card delivered?

A: You will receive an email with a gift card code within 24 hours of purchase. If you selected for the gift card to go to a different recipient, they will receive the email. AMANU is not responsible for gift cards delivered to incorrect email addresses.

Q: How do I order a gift card?

A: You can purchase a gift card via this link. You’ll need to select the amount you would like to put on the gift card and follow the prompts to complete your purchase. Your gift card will be emailed to the selected recipient within 24 hours of purchase. Gift cards cannot be combined with any promo code.

Q: Can I use my gift card in store?

A: Yes! Your AMANU Gift Card can be used for either in store or online purchases. Please let the person you are gifting know that it is suggested they book an appointment at our West Hollywood location to guarantee they are given the absolute best AMANU experience.

Q: What shipping options do you have?

A: We offer free ground shipping via USPS for orders shipping to the contiguous US. We also offer the option for expedited shipping for $14 for 2-day express shipping shipping via USPS.

Q: What countries do you deliver to?

A: At this time we are unable to accommodate international shipping. But stay tuned, we hope to extend our reach soon enough!

Q: My tracking number says my order is delivered, but I cannot find it.

A: If your package has not arrived on the desired delivery date, please contact USPS to open a case. Once you have a case number, please contact us at support@amanustudio.com with the relevant information. We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate. AMANU is not responsible for lost packages reported more than 3 weeks past the delivery date.